Customer Relationship Management
Our approach to Customer Relationship is based around the concept of utilising Information, Process and Measurement to create a continuous improvement process which we believe underpins successful implementations through positive change and a focus on business improvement.
Whether you need assistance in selection, looking for an implementation partner or need a review of your existing CRM implementation Acuere will work closely with key stakeholders to achieve clearly defined agreed success criteria.
Acuere recognises that one size does not fit all so Acuere provides Customer Relationship Management Applications and Technology Tools from the world’s leading providers.
Relationship Management Concept
Deliver Outstanding Customer Experiences
With its easy-to-use, highly adoptable user interface, centralised customer information, flexible access methods, and extensive customisation and integration capabilities, Infor CRM can enable your organisation to build and maintain meaningful, profitable relationships with your prospects and customers—enhancing the way you do business.
Acuere introduced the philosophy of CRM to Toro Australia, where they truly understood the objectives we were looking to achieve for our business. Before offering a solution, Acuere ensure that they knew all our requirements and specifically aligned them with the appropriate system that would meet our needs.
SalesLogix has enabled Clean Room Garments to streamline their customer support process. The support team can give 100% to their customers by having all history and notes at their fingertips. Acuere has worked closely with us and we felt comfortable with Acuere’s ability to implement SalesLogix within our company – we did not want to introduce a new firm.
The solution was implemented in record time commencing just seven weeks prior to launch of the credit card rewards system. Installation included customisation of the solution and training of the 130 customer sales representatives. Sage SalesLogix will provide call centre staff with a complete view of customer interactions enabling collaboration and rapid response to reward program customers’ inquiries and sales opportunities. Sage and Acuere delivered us a system that not only meets these requirements but has already become second nature to our 130 customer representatives. I wish all system implementations were this smooth and effective.