Whether your employees are conducting an in-person sales call, creating a marketing campaign, responding to a billing inquiry, or resolving service issues, they’ll always have the information they need to perform their jobs effectively and deliver outstanding customer experiences.

With its easy-to-use, highly adoptable user interface, centralised customer information, flexible access methods, and extensive customisation and integration capabilities, Infor CRM can enable your organisation to build and maintain meaningful, profitable relationships with your prospects and customers—enhancing the way you do business.

Infor CRM delivers tangible benefits across your entire organisation. Management is empowered with the information and tools they need to gain valuable business insights— facilitating timely, informed decisions. Team members have access to rich customer and prospect information and productivity tools so they can more effectively market to, sell to, and support your customers.

Infor CRM features a highly flexible open architecture, so you can easily tailor the solution to address your company’s specific business needs.

Delivered through a network of channel partners providing specialised services, Microsoft Dynamics™ CRM works with familiar Microsoft® products to streamline processes across an entire business.

Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics™ CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.

Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention. Microsoft Dynamics™ CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.

Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. Microsoft Dynamics™ CRM provides a comprehensive customer service solution that is familiar to users, completely customisable to match your support process, and places no limits on the number of users.