CustomerCentric Selling®
or CCS represents a commitment to change selling behaviour so that the right things are planned and accomplished in the right manner at the right time, resulting in increased performance and revenues.
SELLING BEHAVIOURS |
TRADITIONAL | CUSTOMERCENTRIC |
| Make Presentations | Converse Situationally |
| Offer Opinions | Ask Relevant Questions |
| Relationship Focus | Solutions Focused |
| Gravitate Toward Users | Target Business People |
| Rely on Product | Relate Product Usage |
| Need To Be Managed | Manage Their Managers |
| Attempt To Sell By: Convincing, Persuading, Handling Objections, Overcoming Resistance | Empower Buyer To: Achieve Goals, Solve Problems, Satisfy Needs |
NO PROCESS - NO SALEWITHOUT A PROCESS, SALES ARE ACCIDENTAL. WITH CUSTOMER CENTRIC SELLING® THE CUSTOMER WILL ASK YOU FOR THE SALE |
For more information on these Selling Behaviours visit the CustomerCentric Selling® website.
For further information:
Please contact our Acuere Offices
Sydney +61 2 9966 8055
Adelaide +61 8 8361 8666
Email our
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