acuere.com.au

Brief Overview Of Our Company

2009

• CustomerCentric Selling® Public Workshops in January and March achieve strong attendances.
• Full CustomerCentric Selling® customised workshop conducted for Blackbaud Pacific with immediate results.
• Acuere adds significant depth and experience to the team with Liz Bushell and John Alexandrou commencing as NSW and SA Branch managers respectively. 

2008

• Woolworths Everyday Money contact centre CRM project delivered in 7 weeks including trialing 130 Customer Service Representatives with project delivered on-time and within budget.
• CustomerCentric Selling® customised workshop delivered to new clients including RightNow Technologies and Australia & New Zealand Institute of Insurance & Finance with reinforcement programs to existing customers including Scholle Industries.
• Deborah Miller becomes 5th member of Global CustomerCentric Selling® IP committee.
• Deloitte Growth Solutions and Acuere commence a collaboration partnership to provide additional value to client bases.
• Welcome to new customers including: Boars Rock, Woolworths Group Financial Services, CavPowerCAT, Transitions Optical, RightNow Technologies, Data Vision Australia, Pact IT, Australian & New Zealand Institute of Insurance & Finance, Daniel Robertson (CRM), Export Finance & Insurance Corporation (additional modules), Australian Institute of Management (SA).
• Aristocrat outsources all SalesLogix end-user support to Acuere.
• Acuere partners with Dancrai to deliver full IT and CRM and support arrangement for MAN Ferrostaal.
• Achieved Microsoft Certified Partner Status.
• Sage SalesLogix Highest Growth Partner.

Previous Years

• 2007 - Both FT Technologies and Woolworths Primary Freight select Sage SalesLogix as their CRM application.
• 2007 - Cochlear and Reckitt Benckiser Australia select InfinityQS as their Statistical Process Control (SPC) application.
• 2007 - Achieved SageCRM certification and implemented first client Thomson Financial (now Thomson Reuters).
• 2006 - Won the implementation of a major CRM intiative at Maxgaming.
• 2006 - Won the implementation of a major CRM intiative at MoneyTree Partners – our first Microsoft Dynamics CRM implmentation.
• 2006 - Upgrade Business SA’s CRM with integration to financial solution.
• 2006 - First public Customer Centric Selling© course held in New Zealand.
• 2005 - Acuere becomes the Australian affilate of Customer Centric Systems offering Sales Methodology Training Courses.
• 2005 - Achieved CompTIA Project+ Certification and upgrade Acuere implementation methodology.
• 2005 - CPA Australia undertakes Sales Methodology training for their staff.
• 2005 - Won major contract with Lightforce Australia for supply of ERP software and services.
• 2005 - Upgrade Worskspace Commercial Furniture’s CRM integration with the new ERP solution.
• 2005 - Scholle Industries undertakes Sales Methodology training for their staff.
• 2004 - Won the implementation of a major CRM intiative at Eclipse Hospitaliy Group.
• 2004 - Upgrade Workspace Commercial Furniture to leading ERP solution.
• 2004 - Won the implementation of a major CRM intiative at Toro Australia.
• 2004 - Pilot Software evolves into Acuere Pty Ltd to coincide with product expansion.
• 2004 - Tour Andover Controls undertakes Sales Methodology training for their staff.
• 2004 - Upgrade Horwood Bagshaw to a leading ERP application.
• 2003 - Workspace successfully adopt Solution Selling.
• 2002 - Aristocrat adopts Sage SalesLogix in the largest CRM rollout to date.
• 2002 - Adopt a new generation ERP with Sage MAS500 with two existing customers upgrading.
• 2001 - Won the implementation of a major CRM intiative at Business SA and DMG Radio (Nova FM).
• 2001 - Updgrade first clients Clean Room Garments to SalesLogix.
• 2001 - Won the implementation of a major CRM intiative at Workspace Commercial Furniture.
• 2001 - Take up distribution of InfinityQS SPC application with implementation at Amcor Beverage Cans + Aerosol divisions.
• 2000 - Won a large project with Commander Communication – successfully completed a national core system replacement rollout within 6 months to 500+ and 380 field technicians.
• 2000 - Open USA offices in Denver, Colarado.
• 1999 - Major Business Intelligence expansion with Department of Human Services (Victoria).
• 1998 - Successfully completed web based development and deployment with Canon Australia.
• 1998 - Acquired Ausrtralian operations and client base and adopted the name of Pilot Software – a Business Intelligence pioneer.
• 1997 - Won major multi-year implementation and support agreement with San Diego US based Schumacher on the back of home grown implementation methodology sold to the US, Canada and Europe.
• 1996 - Commissioned to develop manufacturing control system for NS Electronics Bangkok with 3 Thai Staff working in Adelaide for six months for knowledge transfer.
• 1995 - Commence major Service Management System Implementation with Konica Minolta.
• 1994 - Opened Melbourne Office.
• 1992 - Won Foresight Best Asia Pacific Partner for three years consecutive.
• 1992 - Opened Sydney Office.
• 1992 - Won $1M+ contract with Vinidex Tubemakers.
• 1992 - Achieve first business partner award as Top Sales Business Partner.
• 1991 - Commenced operations as Varnet Australia distributing Varnet ERP.